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UniHeat Heat Pack (For Plant Orders Only)

Regular price $3.00
72 Hours 96 Hours 120 Hours
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InStock Sold Out

Protect your order from the winter cold with UniHeat shipping warmer. Designed for reliable and steady heat release for the entire transit time of your shipment.

When to add a heat pack

If you live or have an order being shipped to a location with temperatures that dip below 40 degrees Fahrenheit, we strongly recommend adding a heat pack to ensure your plant(s) arrive safely and without damage caused by winter temperatures. We will activate it just before shipping.

Your plants will not be harmed by the heat pack, even if temperatures end up being warmer, as they release steady heat only and will not "cook" or "scorch" your plants.

Features

  • Designed for reliable and steady heat release for 72+ hours
  • Excellent for shipping live plants needing warmth in shipping
  • Provides an average temperature of 70°F. Steady heat maintained for a prolonged duration
  • Environmentally safe, disposable, non-toxic ingredients. Inner contents are biodegradable

Suggested quantity to purchase:

 Shipping Charge Heat Pack Quantity
$0 - $25 1
$26 - $50 2
$51 - $75 3
$76 + 4


Packaging & Handling

Vast majority of our plants shown in 4" pot and above are shipped bare roots.

Most plants shown in 2" pots are shipped in their original plastic pots with soil because they are small and are less subject to damaging during transit.

When a shipping box contains multiple plants, we carefully wrap each individual plant in tissue paper, then fill the remaining space in the box with eco-friendly newspaper and magazine paper to ensure the plants don't move around during shipping, and hence minimize shipping shock.

Shipping with Pots

The plants listed below are shipped with the pot and soil to ensure that they can stay healthy through transit:

  • Most plants shown in 2" pot (exclusion applies, some 2" plants are shipped bare root to provide better protection)
  • String of Pearls in 2" and 4" pot
  • Variegated String of Pearls
  • String of Hearts
  • Variegated String of Hearts

Shipping Bare Roots

Shipping bare roots and soft paper wrapping provide the following benefits:

  • Prevent broken parts, fracture, scuffing, and fallen nodes/leaves
  • Minimize residual moisture within the package
  • Prevent soil getting into the leaves and causing a big mess
  • Reduce shipping weight and the cost that our customers pay

Shipping Practices

In order for our plants to arrive at your front door in great condition, we have established the following shipping practices to ensure a safe arrival: 

  • The succulents are removed from their nursery pots, stripped of their soil, and set aside to dry if necessary.
  • Each succulent is then wrapped in tissue paper to protect them during transit. The tissue paper serves two purposes; a) to protect the plants from one another and b) to wick away any residual moisture from the root system.
  • The wrapped plants are then packed into a cardboard shipping box. The voids within the box are filled with eco-friendly newspaper and magazine paper, in order to prevent movement of the plants within the box, and hence minimize shipping shock.

While this process requires a significant time investment, we feel it's the best way to demonstrate our commitment to delivering high-quality plants in great condition.

We handpick the succulents and only ship out the most beautiful and healthy specimens. If you have any concern about the health and shape of your plants, please contact us immediately. We are always here to answer your questions.

Shipping Rates

We offer discounted shipping rates with United States Postal Service. Our shipping rates are calculated based on the total weight of purchased items.

If your order is over 1 lb, USPS Priority Mail will be selected and the shipping rates will be charged at the next full pound rounded up, per USPS standards.

For example, if the current items in your cart weigh 1.2 lbs, you could add more plants to your cart up to a total weight of 2 lbs without incurring extra shipping cost.

Here are some weight range for different sizes of plants. The actual weight for each item might vary:

2" Plants - 0.2 - 0.3 lbs each

4" Plants - 0.3 - 0.4 lbs each

6" Plants - 0.4 - 0.7 lbs each

8" Plants - 0.7 - 0.9 lbs each

Order Processing

Plant orders are shipped within 1-3 business days from the date of purchase. We thank you for your patience as we are always working as hard as possible to pack and ship your orders.

The reason why order processing could take up to 3 business days is because when plants are removed from the soil in preparation for packaging and shipping, we need to wait for the plants and roots to dry out. This can ensure that they can stay healthy over the course of transit.

Occasionally, additional processing time may be required for restocking inventory between our nursery and store.

Additional processing time may be required during Sale or Promotional periods due to above average order volume.

If you need your order urgently, please contact us via chat or support@succulentsdepot.com to inquire about estimated handling time before you make your purchase.  

Combined Shipping

If you place multiple orders within a short time frame, we may combine your orders and ship all your items in one package. A refund is not automatically given because each order requires time and labor to process, and in many occasions, combined shipping cost is only marginally lower because of the increase in shipping weight or possible Priority Mail shipping upgrade.

Shipping Methods and Transit Time

We ship our plants Monday through Friday, all twelve months of the year.

All of our orders are shipped via USPS First Class Mail or USPS Priority Mail, both of which take 1-3 business days to arrive. Please note that these shipping times are simply estimates and may take longer than anticipated. Succulents Depot has no control over what happens to packages after they are in the possession of the USPS. If your order takes longer than the expected due to a USPS mishap, don't panic; succulents are very hardy and can handle shipping durations of a week to 10 days quite easily.

Receiving and Opening Your Package

While meticulously packaged, the plants might still be unhappy with being in a dark box for a long time. Therefore, some may look slightly dull and wilted. Therefore, right after you receive the package, open it immediately.

Carefully and gently remove the packing materials. Don't put the plants in sunlight immediately. These are greenhouse grown succulents, so they need to get acclimated to sunlight gradually. Keep them in shade or indirect sunlight, and slowly introduce them to direct sunlight.

Give the plants a few days to recover, then repot if necessary and start watering. If you receive the plants bare root, immediately pot them in succulent and cactus soil mix, then follow the same instructions above. The plants should perk up after getting a good soak from watering.

Visit our Succulent Care page for additional info and tips.

Shipping in Summer

It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please leave a note in your order or contact us to postpone or reschedule your shipments. Extremely high temperature can cause the plants to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

⚠️ Succulents Depot is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.

Shipping in Winter

It is the responsibility of customers residing in areas subject to freezing weather to purchase a Heat Pack. While heat packs do not guarantee protection from frost, they will help prevent damage from occurring. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

Heat Packs can be ordered here: 

https://www.succulentsdepot.com/products/for-plant-orders-only-shipping-warmer-72-hour-heat-pack-uniheat

⚠️ Succulents Depot is not responsible for damage done to plants by extreme weather. We cannot control the weather. Order at your own risk.

Quality Guarantee

We provide Quality Guarantee for our items for 7 days from the date of delivery. If you have any concerns about the quality and condition of the items when they arrived, please contact us within 7 days of delivery. You must submit photos that clearly reflect the condition of the items.

There are certain situations where only partial refunds are granted (if applicable) 

  • Damaged items or missing parts for reasons not due to our error
  • Items not in the original condition due to packaging, transit, or weather conditions

We only ship out beautiful and healthy plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit. We cannot accept returns for plants because the plants cannot survive 2 way shipping.

Please track your package and open it immediately upon arrival.  Fragile plants such as bear paw, baby toe, etc. may break or lose a few of their leaves during transport.

If you receive your package and are not satisfied, or if your plants are severely damaged, please message us immediately. We'll try our best to accommodate you.

Covered by Quality Guarantee:

  • No roots
  • Root rot
  • Disease
  • Broken stems
  • Pest infestation (mealy bug, aphids, scale, etc)
  • Numerous broken or missing leaves
  • Incorrect or missing plant or product
  • Visible damage to pots, planters, or other accessories

Not Covered by Quality Guarantee:

  • Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)
  • Potting soil on leaves (easily washed off with first watering)
  • A couple of broken, missing, or wilted leaves, as long as 75% or more healthy leaves remain intact
  • Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)
  • Items damaged due to cold or hot weather
  • Repotted plants that were shipped in the original nursery pot
  • Assorted products that differ from product photograph (EG: collections and trays where selection is our choice)
  • Missing packages that were delivered by USPS at the designated shipping address
  • Packages that arrive late because of shipping delay with the carrier
  • Packages that are forwarded to a different address than the designated shipping address
  • Any issues with the plants after 7 days of delivery

Plants may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e. they wilt, start dropping leaves, and look dead. It's simply a survival mechanism that help succulents stay alive over the cold winter and gear up for warmer days ahead.

Refunds

We gladly offer refund, store credit, or replacements for your orders for reasons such as items arrived damaged, items not as described, items missing or not received, wrong items received, etc.

If you have any issues with your plant order, please contact us within 7 days of delivery: support@succulentsdepot.com

Please provide your order number and photos of the items and the package. If the items are damaged, you must submit photos that clearly reflect the condition of the items and/or damage to the shipping box.

Once your refund request is received, reviewed, and approved, your refund will be processed promptly. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@succulentsdepot.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, if your order qualifies for a credit through our Quality Guarantee, you’ll receive a gift credit through email.

Replacement (if applicable)

We only replace items if they are defective or damaged. You don't need to ship the original items back to use. Please contact us at support@succulentsdepot.com to submit your replacement inquiry.

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